Return & Exchange Policy

7-Day Return & Exchange Policy

At Arts on Way, we take pride in the craftsmanship of our 925 sterling silver and semi-precious gemstone jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 7-day return and exchange policy.

Eligibility for Returns

You may return or exchange your item(s) within 7 days of the delivery date, provided the following conditions are met:

 Pristine Condition: The jewelry must be unworn, undamaged, and free of any scratches, marks, or signs of wear.

 Original Packaging: Items must be returned in their original Arts on Way packaging, including any jewelry boxes, pouches, tags, and authenticity certificates.

 Proof of Purchase: A receipt, order number, or proof of purchase is required.

Non-Returnable Items

To ensure the health and safety of our customers, and due to the delicate nature of certain pieces, the following items are strictly non-returnable:

 Pierced Earrings: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.

 Custom or Personalized Jewelry: Any pieces that have been engraved, resized, or custom-made specifically for you.

 Sale Items: Items purchased during clearance or flash sales are considered final sale.

How to Initiate a Return

1. Contact Us: Email our support team at [Insert Email Address] or call us at [Insert Phone Number] within 7 days of receiving your order. Please include your Order Number and the reason for the return.

2. Receive Approval: Once your return request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

3. Pack Securely: Package the silver and gemstone pieces securely in the original packaging to prevent damage during transit. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in transit.

Damaged or Defective Items

If your jewelry arrives with a defect or if a gemstone is loose or damaged during transit, please contact us within 48 hours of delivery with clear photographs of the defect. We will arrange for a prompt replacement or a full refund at no additional shipping cost to you.

Refunds

Once your return is received and inspected by our quality control team, we will send you an email notification.

 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

 Please note that original shipping charges (if applicable) are non-refundable.

Exchanges

If you wish to exchange a piece for a different stone (e.g., swapping a pyrite pendant for a lapis lazuli one) or a different chain length, please follow the return process above and specify your exchange request in your initial email. Exchanges are subject to product availability.

Contact Information

For any questions regarding our return policy, please reach out to us:

 Email: [Insert Email Address]

 Phone: [Insert Phone Number]

 Business Hours: [Insert Hours of Operation]